1.1 These Trading Terms apply to purchases of services (e.g., strategy, brand identity design) and digital products (e.g., guides, templates, checklists) from the Site. By ordering, you agree to these Terms.
1.2 If any service proposal or statement of work (SOW) conflicts with these Terms, the SOW prevails for that project.
2.1 Place orders by following on-screen prompts.
2.2 For digital products, acceptance occurs when we send your download link or access email.
2.3 For services, acceptance occurs when we confirm the booking and/or countersign a proposal/SOW and receive any required deposit.
3.1 Prices are shown in GBP unless stated otherwise. VAT is applied where applicable.
3.2 Payment is due at checkout for digital products and as per invoice schedule for services (e.g., deposit to book, balance on milestones).
3.3 We reserve the right to change prices before purchase. Obvious pricing errors may be corrected and orders refunded if necessary.
4.1 No physical shipping. Digital products are delivered by download link or email.
4.2 Access issues caused by spam filters, inbox limits, or incorrect email addresses are your responsibility; we’ll help where we can.
Digital products
5.1 Your statutory right to cancel does not apply once digital content delivery has started (e.g., download link provided) if you agreed to immediate delivery and acknowledged you would lose the 14-day cancellation right.
5.2 If a file is corrupted or a link fails, we’ll re-issue access. Refunds are considered only where the product is defective and cannot be replaced.
Services
5.3 For booked services, cancellation and rescheduling terms are set out in your proposal/SOW (including deposit policy). As a guide: deposits are typically non-refundable because we reserve studio time and begin strategic prep.
5.4 If you postpone or cancel within a short window before start, a fee may apply to cover reserved time and work already completed.
6.1 Your proposal/SOW defines scope, deliverables, rounds of feedback, and timeline.
6.2 Additional work beyond scope (e.g., extra concepts, rounds, formats) will be quoted and must be approved in writing.
6.3 Delays in feedback or content supply may move timelines.
Designer rights
7.1 We retain all intellectual property in our pre-existing tools, processes, templates, style frameworks, and working files.
7.2 For final approved deliverables supplied under a paid service, and once invoices are settled in full, we grant you a non-exclusive, non-transferable licence to use those deliverables for your own business marketing and communications. Unless otherwise agreed in writing, ownership of native/source files (e.g., raw design files) is not transferred.
7.3 For digital products, your purchase grants a single-business licence for internal use only. You may not resell, share, redistribute, repackage, or claim authorship of our products.
7.4 Our branding, logos, and trademarks must not be used without permission.
7.5 We may showcase non-confidential project outcomes in our portfolio and marketing unless your contract states otherwise.
8.1 Provide timely content, brand inputs, and approvals.
8.2 Ensure you have rights to all assets you provide to us. You agree to indemnify us for claims arising from assets you supplied without rights.
9.1 We provide services with reasonable skill and care.
9.2 The Site, resources, and digital products are provided “as is”. We do not warrant specific results like revenue or ranking.
9.3 To the maximum extent permitted by law, we are not liable for indirect or consequential loss, loss of profits, business, goodwill, or data. Our total liability for any claim is limited to the amount you paid for the relevant product or service.
9.4 Nothing limits liability for death or personal injury caused by negligence or for fraud.
We each agree to keep the other’s confidential information confidential, except where disclosure is required by law or with written consent.
We are not liable for delays or failures caused by events beyond our reasonable control (e.g., outages, strikes, illness, platform failures).
We process personal data in line with our Privacy & Cookie Policy.
These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the English courts (or your local UK court if you are UK-resident outside England & Wales).
Hashtag Digital
Email: hello@hashtagdigital.io
Site: https://hashtagdigital.io